Privacy Policy

1. Information We Collect

At FluxDial, we collect information that you provide directly to us when you create an account, use our AI voice engagement platform, or communicate with us. This may include your name, email address, company details, billing information, and the contact lists or data schemas you upload for campaigns.

We also automatically collect certain information about your device and usage of our services, including IP addresses, browser types, and log data related to call metrics and agent performance.

2. How We Use Your Information

The information we collect is strictly used to operate, maintain, and improve the FluxDial platform. This includes:

• Executing outbound and inbound AI voice campaigns on your behalf.
• Processing transactions and sending related information.
• Analyzing call transcripts and extracting structured data as defined by your schemas.
• Improving our underlying AI models and speech synthesis quality.
• Sending technical notices, updates, and security alerts.

3. Data Processing and Telephony Partners

To provide our core services, we securely share necessary data with trusted third-party infrastructure providers (such as WebRTC servers, SIP trunking providers, and LLM APIs). All such processing is governed by strict confidentiality agreements. We do not sell your personal data or campaign data to third parties.

4. Data Security

We implement enterprise-grade technical and organizational measures designed to protect your data against unauthorized access, destruction, or alteration. All voice data, transcripts, and extracted insights are encrypted in transit and at rest.

5. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact our data protection team at contact@fluxdial.live.